Dutch financial regulator the Autoriteit Financiële Markten (AFM) has fined neobank bunq B.V. €170,000 for responding too late to customer fraud complaints, the regulator said on Monday.
The administrative fine was imposed on 2 June and made public on 8 June. The case falls under the AFM’s consumer-protection and conduct-supervision remit in the Netherlands.
The action confirms that fraud complaint queues and customer response timelines are visible to Dutch conduct supervisors. Firms operating in the Netherlands, including neobanks and traditional brokers, face enforcement exposure if internal escalation workflows fail to meet regulatory deadlines.
LinkedIn News reported that bunq plans to appeal the fine. The neobank said it takes its role as a financial gatekeeper seriously, according to comments it made to Dutch financial newspaper Het Financieele Dagblad.
The penalty adds to a pattern of AFM enforcement actions focused on how digital finance firms handle customer complaints. For compliance teams across European fintech, the case underlines that response speed on fraud reports is a standalone enforcement topic in the Netherlands.
